Careers
EndoSoft® is a place where you can grow your dreams. Our global presence, innovation, and financial strength help to make EndoSoft® a dynamic place to work.
Field Service Engineer - California
Field Service Engineer – Chicago
JOB SUMMARY:
The Field Service Engineer plays a key role in building and maintaining the client relationships of EndoSoft solutions. The Field Service Engineer will work with clinical staff and IT to determine ideal workflow using EndoSoft applications and seamless integration with other electronic health systems. They will support Endosoft’s software systems, provides troubleshooting, technical assistance and training to software users. As well as, being the principle contact for customers in assigned territory.
JOB ACCOUNTABILITIES:
• Responds to client inquiries concerning software operation and troubleshoot system software and operator problems.
• Provide training to clients on use of software.
• Work with client relations team to ensure customer satisfaction by pro-actively contacting customers to inquire on software performance and customer satisfaction.
• Work with sales staff or independently to upsell existing clients in assigned territory.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provide training, on-site implementation and support prior, during and after Projects for assigned territories.
• Post-implementation analysis and follow-up to assure client satisfaction and proper utilization of the application.
• Support and resolve client requests related to EndoSoft applications as assigned.
• Create, update and close ERP tickets for clients within your territory.
• Assist in testing, implementing, and maintaining Endosoft applications.
• Assess client needs based on their established workflow, skill levels and specialties.
• Work on multiple projects, concurrently, and meet deadlines.
• Develop expert knowledge of EndoSoft applications.
• Provide feedback to supervisors and other management personnel regarding application enhancements and suggestions for improvement.
• Assist sales team with Demo and product presentations
• Maintain an effective working relationship with the user community, supervisor, and other department staff members.
• Work with other departments as needed to find solutions to customer concern or complaints, including but not limited to Sales, Support, and Product
• Present and maintain a professional image of the EndoSoft Application Support Department.
• Professional phone and e-mail etiquette.
• Maintain excellent customer service, high level of energy and enthusiasm to clients.
• On-call duties as assigned, relating to EndoSoft user issues after hours’, weekends, and holidays.
• Other duties as assigned
COMPETENCIES:
• Ability to maintain confidentiality and interact and collaborate effectively with others.
• Ability to work in a multi-task high-stress environment.
• Strong organizational and problem-solving skills.
• Excellent listening, writing, speaking and videoconference presentation skills
• Speaks clearly and persuasively in positive or negative situations
• Identify and resolve problems quickly and efficiently
• Excellent group training/instruction skills.
• Exhibits high attention to detail
• Exhibits patience and persistence in the face of obstacles
• Customer/Client Focus
• Technical Capacity
• Customer Service – Responds promptly to customer needs; Solicits customer feedback to
improve service; Responds to requests for service and assistance
• Gathers and analyzes data skillfully
• Adapts well to change
• Spanish or other languages a plus
• Dynamic thinking in fast-paced environment
SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working out of a home office, while being able to travel to client sites. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets
and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands to successfully perform the
essential functions of this job are as follows:
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• Ability to uphold the stress of traveling.
• The employee is occasionally required to climb or balance; and crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are Generally Monday through Friday, 8:30 a.m. to 5 p.m. An appropriate level of communication about expected hours of work between the remote employee and supervisor will be agreed to as part of the discussion process and will be more formal during the trial period. With on call duties as assigned relating to EndoSoft user issues after hours’, weekends, and holidays.
TRAVEL:
Ability to travel up to 80% domestic and international to customer sites for installation, upgrades, implementations, and training.
JOB QUALIFICATIONS:
• Bachelor’s degree in Computer Science, Healthcare Informatics, or related field.
• Experience in Client Software Support, Software Training, or Healthcare preferred.
• Working knowledge of the healthcare industry, especially healthcare software (EHR/EMR), Hospital, ASC and physician office workflow
• Familiarity with CRM/ERP system, Hospital Information System (HIS), Physician Practice Management systems, Project management software, and Microsoft Office software.
• Valid Driver’s License
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PAY:
$60,000-$75,000 based on experience
To apply to this position, please send your resume and cover letter to:
Rachel Torres
HR Generalist
rtorres@utechproducts.com
Field Service Engineer - Chicago
Field Service Engineer – Chicago
JOB SUMMARY:
The Field Service Engineer plays a key role in building and maintaining the client relationships of EndoSoft solutions. The Field Service Engineer will work with clinical staff and IT to determine ideal workflow using EndoSoft applications and seamless integration with other electronic health systems. They will support Endosoft’s software systems, provides troubleshooting, technical assistance and training to software users. As well as, being the principle contact for customers in assigned territory.
JOB ACCOUNTABILITIES:
• Responds to client inquiries concerning software operation and troubleshoot system software and operator problems.
• Provide training to clients on use of software.
• Work with client relations team to ensure customer satisfaction by pro-actively contacting customers to inquire on software performance and customer satisfaction.
• Work with sales staff or independently to upsell existing clients in assigned territory.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provide training, on-site implementation and support prior, during and after Projects for assigned territories.
• Post-implementation analysis and follow-up to assure client satisfaction and proper utilization of the application.
• Support and resolve client requests related to EndoSoft applications as assigned.
• Create, update and close ERP tickets for clients within your territory.
• Assist in testing, implementing, and maintaining Endosoft applications.
• Assess client needs based on their established workflow, skill levels and specialties.
• Work on multiple projects, concurrently, and meet deadlines.
• Develop expert knowledge of EndoSoft applications.
• Provide feedback to supervisors and other management personnel regarding application enhancements and suggestions for improvement.
• Assist sales team with Demo and product presentations
• Maintain an effective working relationship with the user community, supervisor, and other department staff members.
• Work with other departments as needed to find solutions to customer concern or complaints, including but not limited to Sales, Support, and Product
• Present and maintain a professional image of the EndoSoft Application Support Department.
• Professional phone and e-mail etiquette.
• Maintain excellent customer service, high level of energy and enthusiasm to clients.
• On-call duties as assigned, relating to EndoSoft user issues after hours’, weekends, and holidays.
• Other duties as assigned
COMPETENCIES:
• Ability to maintain confidentiality and interact and collaborate effectively with others.
• Ability to work in a multi-task high-stress environment.
• Strong organizational and problem-solving skills.
• Excellent listening, writing, speaking and videoconference presentation skills
• Speaks clearly and persuasively in positive or negative situations
• Identify and resolve problems quickly and efficiently
• Excellent group training/instruction skills.
• Exhibits high attention to detail
• Exhibits patience and persistence in the face of obstacles
• Customer/Client Focus
• Technical Capacity
• Customer Service – Responds promptly to customer needs; Solicits customer feedback to
improve service; Responds to requests for service and assistance
• Gathers and analyzes data skillfully
• Adapts well to change
• Spanish or other languages a plus
• Dynamic thinking in fast-paced environment
SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working out of a home office, while being able to travel to client sites. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps include the use of locked file cabinets
and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands to successfully perform the
essential functions of this job are as follows:
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• Ability to uphold the stress of traveling.
• The employee is occasionally required to climb or balance; and crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are Generally Monday through Friday, 8:30 a.m. to 5 p.m. An appropriate level of communication about expected hours of work between the remote employee and supervisor will be agreed to as part of the discussion process and will be more formal during the trial period. With on call duties as assigned relating to EndoSoft user issues after hours’, weekends, and holidays.
TRAVEL:
Ability to travel up to 80% domestic and international to customer sites for installation, upgrades, implementations, and training.
JOB QUALIFICATIONS:
• Bachelor’s degree in Computer Science, Healthcare Informatics, or related field.
• Experience in Client Software Support, Software Training, or Healthcare preferred.
• Working knowledge of the healthcare industry, especially healthcare software (EHR/EMR), Hospital, ASC and physician office workflow
• Familiarity with CRM/ERP system, Hospital Information System (HIS), Physician Practice Management systems, Project management software, and Microsoft Office software.
• Valid Driver’s License
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PAY:
$60,000-$75,000 based on experience
To apply to this position, please send your resume and cover letter to:
Rachel Torres
HR Generalist
rtorres@utechproducts.com
Corporate Controller - In-Person
Corporate Controller
JOB SUMMARY:
Utech’s Corporate Controller will assist the CFO with all financial aspects of the corporation including U.S. and international accounting, taxes, treasury and FP&A, as well as business filings. This role requires advanced knowledge in tax compliance, Generally Accepted Accounting Principles (GAAP), international accounting, accounting policies and procedures, and financial statement consolidation and preparation. The Corporate Controller will ensure the accuracy and integrity of financial statements, manage internal controls, and support strategic financial planning and analysis.
JOB ACCOUNTABILITIES:
- Oversee the preparation and distribution of accurate and timely financial statements in accordance with GAAP, ensuring compliance with internal policies and regulatory requirements
- Work with finance teams in U.S. and abroad to ensure accurate and timely financial statements in accordance with local requirements and/or International Financial Reporting Standards (IFRS) as well as “stat-to-GAAP” conversion and reconciliations
- Lead the monthly, quarterly, and annual close processes, and develop and maintain financial reporting systems
- Manage all aspects of tax compliance, including federal, state, local, and international tax returns, ensuring timely filing of all tax documents, collaborate with external tax providers responsible for filing taxes, and work with auditors and tax advisors during tax audits
- Develop, implement, and monitor internal controls to safeguard company assets, conducting periodical reviews and improvements of these controls
- Work with U.S. and foreign teams to organize and keep current all corporate documents
- Assist in developing financial strategies to support company growth by preparing financial forecasts, budgets, and variance analyses, and provide financial analysis and recommendations to senior management
- Work with U.S. and international finance teams to prepare and analyze monthly expense and P&L reports for both domestic and international subsidiaries
- Prepare quarterly financial statements complete with management analysis
- Ensure compliance with local, state, and federal government requirements
- Perform other related duties as necessary or assigned
COMPETENCIES:
- Demonstrate strong knowledge of GAAP and tax regulations, with proficiency in cost-accounting, intercompany accounting, accounting software, ERP systems, and advanced Excel
- Possesses strong analytical skills with the ability to analyze financial data and provide insights for decision-making, along with excellent problem-solving capabilities
- Good time management
- The ability to solve problems and make decisions, as well as think laterally and offer creative solutions
- Exhibits effective leadership, with the ability to lead and mentor an accounting team in the U.S. and overseas
- Excellent communication skills, both oral and written
- Shows adaptability in a fast-paced environment, managing multiple priorities with flexibility to adapt to changing business needs
- Proficient in Microsoft Office Suite; proficiency with Sage 100 preferred
SUPERVISORY RESPONSIBILITIES:
- Lead and manage the accounting team, including training and performance evaluations
- Dotted-line responsibility for international finance team members
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a full-time exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5 p.m., although off-hours may be required to collaborate with foreign affiliates, advisors, or government agencies.
TRAVEL:
Up to 10% travel a year is possible for this position, although none is planned at this time.
JOB QUALIFICATIONS:
- Minimum Education: Bachelor’s degree in accounting or business
- Minimum Experience: 5+ years in a CPA firm or business environment
- Prior experience as Controller preferred
- Prior experience as a CPA preferred
PAY: $85,000 – $130,000 annually
To apply to this position, please send your resume and cover letter to:
Rachel Torres
HR Generalist
rtorres@utechproducts.com
Technical Sales Associate - Clinical AI Solutions
Technical Sales Associate – Clinical AI Solutions
JOB SUMMARY:
We are seeking a dynamic Technical Sales Associate to join our Sales & Marketing team. In this hybrid technical and business role, you will bridge the gap between advanced AI solutions and the clinical environments where they make the biggest impact. You will work closely with the Director of Business Development throughout the sales cycle, helping to qualify leads, conduct product demonstrations, and address customer technical questions to secure new business. This role will also be required to be engaging clients and collaborating with our software development team to ensure our products meet market needs.
JOB ACCOUNTABILITIES:
- Collaborate with the Director of Business Development to create and implement effective sales and marketing strategies.
- Assist in all stages of the sales process, from initial discovery and needs analysis to solution design and post-sale technical support hand-off.
- Act as a technical resource for prospect and customer meetings for in-depth technical questions about our AI models, APIs, integrations, and deployment options.
- Deliver engaging product demonstrations and training sessions—both online and in person—to prospective and existing clients.
- Develop deep expertise in Argus AI products from both a technical and sales perspective.
- Act as a liaison between Sales, Software Development teams, and Marketing teams to communicate customer feedback and technical requirements.
- Travel domestically and internationally to support business development, sales, and customer engagement.
SUPERVISORY RESPONSIBILITIES:
This position has no immediate supervisory responsibilities.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, electronic filling of information and fax machines. The physical demands to successfully perform the essential functions of this job are as follows:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to occasionally install study-related computer equipment.
- The employee is occasionally required to climb or balance and crouch or crawl.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Typical workdays are Monday – Friday and typical work hours are 8:30 am – 5:00pm EDT. Possibility to work before or after typical hours as needed to meet study timelines and goals. Infrequent but possible weekend work as needed.
TRAVEL:
Ability to travel around 50% of the year, domestic & international – As needed to the Schenectady NY headquarters, to visit existing customers, prospects, study partners, and attend trade shows as assigned.
JOB QUALIFICATIONS:
- Option 1: Master’s degree in Artificial Intelligence, Machine Learning, Data Science, Computer Science (AI specialization), or Biomedical Informatics
- Option 2: Bachelor’s degree in Statistics, Mathematics, Computer Science, or Engineering PLUS an MBA in Marketing or Business Development
- Strong understanding of machine learning concepts, AI models, and data science workflows
- Strong technical aptitude, proficiency with cloud platforms like Oracle, AWS/Azure, programming languages like Python/JavaScript, databases, APIs, etc.
- Strong presentation and public speaking skills
- Exceptional verbal and written communication skills with the ability to explain complex technical and AI concepts to both technical and non-technical audiences, and interpersonal skills
- Demonstrated passion for innovation in healthcare
PREFERRED QUALIFICATIONS:
- Knowledge of healthcare IT systems, clinical workflows, and medical terminology
- Familiarity with CRM systems
- Certifications in AI for healthcare or sales/marketing are an asset
PAY: $70,000 – $85,000 based on experience
To apply to this position, please send your resume and cover letter to:
Rachel Torres
HR Generalist
rtorres@utechproducts.com
Application Support Technician
Application Support Technician
JOB SUMMARY:
Provide superior service and remote support to all our clients with the EndoVault® program and its ancillary tools and other duties as assigned.
JOB ACCOUNTABILITIES:
- Answer phone calls and create tickets based on support requests
- Document & close tickets
- Send messages through ERP to staff and clients
- Communicate with team members via MS Teams
- Install ENR & construct ENR reports
- Install, troubleshoot, & correct GRS reports
- Understand the basics of Argus®
- Identify message locations for interfaces
- Stop & start interface services as needed
- Identify where interfaces have failed
- Identify logs from interfaces and be able to read them
- In-house IT support, including making cables, as needed
- Site maintenance on client accounts in system information in ERP
- Site visits
- Build new client systems prior to sending to clients
- Install SQL Server, Native Client, SMSS, & Express
- Install EndoVault®
- Run queries as needed for troubleshooting
- Install and configure local databases
- Add user(s) to EndoVault® and update credentials
- Resend images as needed in EndoVault®
- Update picklists in EndoVault®
- Regenerate reports in EndoVault®
- Configure camera setup in EndoVault®
- Unlock procedures
- Modify procedure reports in EndoVault®
- Configure reports/build queries
- Ability to train clients on EndoVault®
- Identify issues with EndoAccess®
- Basic troubleshooting with Qlinical®
- Comprehensive understanding of Epic® API
- Document issues with ImageArk®
- In-house client builds
- Install Argus®
- Other duties, as assigned
COMPETENCIES:
- Speaks clearly and persuasively in positive or negative situations
- Identify and resolve problems quickly and efficiently
- Exhibits high attention to detail
- Exhibits patience and persistence in the face of obstacles
- Responds well to questions
- Customer/Client focus
- Technical capacity
- Excellent customer service skills required
- Gathers and analyzes data skillfully
- Adapts well to change
- Spanish or other languages a plus
SUPERVISORY RESPONSIBILITIES:
This position has no immediate supervisory responsibilities.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands to successfully perform the essential functions of this job are as follows:
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
- The employee is occasionally required to climb or balance; and crouch or crawl.
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a full-time non-exempt position. With shift availabilities during Monday through Friday of 7:00AM to 3:30PM, 8:30AM to 5:00PM, or 9:30AM to 6:00PM. The shifts will be assigned by the manager of your department.
TRAVEL:
Up to 30% travel required domestic and international to customer sites for installation, upgrades, implementations, and training.
JOB QUALIFICATIONS:
- Minimum of Associate degree in Computer Science or related field.
- Must have basic working knowledge of SQL; understanding of a database structure and how to execute simple statements.
- Experience with EHR, EMR, or practice management software a plus.
- Experience providing software support a plus.
PAY: $21.00 – $24.00 per hour
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
To apply to this position, please send your resume and cover letter to:
Rachel Torres
HR Generalist
rtorres@utechproducts.com
Our Business
EndoSoft is dedicated to helping our partners in healthcare by providing state of the art software applications, technology and tools. Discover how we are ushering in a new era of healthcare through medical imaging and information technologies, research, clinical trials and clinical data mining for drug discovery and quality of healthcare.
Working Environment
Our employees’ performance can only flourish in a sound work environment. That is why Endosoft is committed to supporting its leadership culture through systems and policies that foster open communication, maintain employee and partner privacy, and assure employee health and safety. Endosoft is an invigorating place to work. Ours is a high-performance culture that emphasizes high-integrity business practices as well as work/life balance. Endosoft Work/Life Connections provides information, resources and tools to help with education, career and other topics – including childcare, adult care and aging.
Operating with Integrity
How we deliver results is as important as the results themselves. EndoSoft seeks to lead in workplace and marketplace integrity by respecting the human rights of everyone touched by our business, and by enforcing legal and financial compliance.
Breakthrough Technologies
EndoSoft is dedicated in developing state-of-the-art software applications and technologies in healthcare industry. From a solo practice to a multi-site healthcare system, EndoSoft is dedicated to produce solutions and technology to streamline the documentation, workflow and availability of clinical information to the provider’s real time.
Leadership & Learning
Worldwide, we invest a lot on training and education programs for the people of EndoSoft. The results can be measured in the increasing leadership capabilities of our own people and ultimately in the value and opportunity generated for our customers and their communities. At Endosoft, learning is more than a classroom activity. Its how we come together to embrace change, develop skills to change things for the better, and get energized about it all. Employees can take advantage of tuition reimbursement benefits to help improve their skills, grow their career, or get a loan to help pay for their family’s higher education.
Rewards & Benefits
Whether you are considering a career move or looking for your first job opportunity, we understand that you will weigh the rewards and benefits a company has to offer. At EndoSoft, we are committed to being a global employer of choice, offering competitive salary and benefits packages. Endosoft offers comprehensive and exceptional benefit package to their employees that may include medical, short and long term disability and life insurance along with car, bonus, and vacation.
Consulting Services
EndoSoft works diligently with their partners in need of custom software applications. We are always looking for people with unique skills and abilities no matter which country they are in. Discover how we are utilizing our experience and technology in producing state of the art applications and technology to provide state of the art custom software solutions and consulting services to our partners worldwide.