Careers

JOB SUMMARY:
The Field Service Engineer plays a key role in building and maintaining client relationships. The Field Service Engineer will work with clinical staff and IT to determine ideal workflows using EndoSoft’s applications and maintain seamless integration with other EHR systems. They will support Endosoft’s systems & provide troubleshooting, technical assistance, and training to software users while being the principal contact for customers in their assigned territory.

JOB ACCOUNTABILITIES:

• Respond to client inquiries concerning software operation and troubleshoot system software/operator problems
• Provide training to clients on use of software
• Work with client relations team to ensure customer satisfaction by proactively contacting customers to inquire on software performance and customer satisfaction
• Work with sales staff or independently to upsell existing clients in assigned territory
• Coordinates activities with help desk, network services, or other information systems groups
• Provide training, on-site implementation, and support prior, during and after Projects for assigned territories
• Perform post-implementation analysis and follow-up to assure client satisfaction & proper utilization of the application
• Support and resolve client requests related to EndoSoft applications as assigned
• Create, update, and close ERP tickets for clients within your territory
• Assist in testing, implementing, and maintaining Endosoft applications
• Assess client needs based on their established workflow, skill levels, and specialties
• Work on multiple projects concurrently, and meet deadlines
• Develop expert knowledge of EndoSoft applications
• Provide feedback to supervisors and other management personnel regarding application enhancements and suggestions for improvement
• Assist sales team with product demos & presentations
• Maintain an effective working relationship with the user community, supervisor, and other department staff members
• Work with other departments as needed to find solutions to customer concerns or complaints, including sales, support, and product teams.
• Present and maintain a professional image of the EndoSoft application support department.
• Maintain professional phone and e-mail etiquette
• Maintain excellent customer service, a high level of energy, and enthusiasm to clients
• On-call duties as assigned, relating to EndoSoft user issues after-hours, weekends, and holidays
• Other duties as assigned

COMPETENCIES:

• Ability to maintain confidentiality when interacting and collaborating effectively with others
• Ability to multi-task in a high-stress environment
• Strong organizational and problem-solving skills

To apply to this position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

Or Apply on Indeed

JOB SUMMARY:
The Territory Manager plays a key role in the entire lifecycle of EndoSoft’s relationship with the customer including, but not limited to prospecting, sales, training, and after-sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:

• Prospecting & Lead Generation: Proactively seek new business opportunities by targeting healthcare providers, hospitals, and other related sectors
• Product Presentation & Demonstration: Conduct engaging product demonstrations, both in-person and virtually, highlighting the value and capabilities of our medical software solutions
• Sales Strategy Execution: Implement sales strategies to meet or exceed revenue targets by identifying key opportunities in the market
• Account Management: Build and nurture relationships with healthcare organizations, ensuring customer satisfaction and product success. Act as the primary point of contact for assigned accounts, providing ongoing support and communication. Assess customer needs based on their established workflow and identify upselling, cross-selling and upgrade opportunities
• Market Research: Stay informed about industry trends, competitive products, and emerging technologies to continuously refine sales approaches
• Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure seamless client onboarding and satisfaction
• Reporting & Forecasting: Track sales activities and report on performance, providing regular updates to management on key accounts and pipeline

COMPETENCIES:

• Oral Communication – Territory Managers must be able to effectively and persuasively communicate with prospects, clinical staff, IT, purchasing and healthcare administrators
• Listening – Must be an excellent listener and can share customers thoughts with EndoSoft management
• Written Communication – Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Presents proposals and numerical data effectively
• Must be self-motivated, detail orientated, and a multi-tasker with the ability to work independently as well as in a team environment
• Must work in a CRM system daily
• Ability to travel extensively within assigned territory and as required
• Ability to maintain confidentiality of both customer and EndoSoft information

SUPERVISORY RESPONSIBILITY:
This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps
include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:

• While performing the duties of this job, the employee is regularly required to:
  • Stand, sit, talk, hear
  • Use hands and fingers to operate a computer keypad and cell phone
  • Reach, pick up, move, stoop, kneel to install related computer equipment and software installs
• Ability to manage the stress associated with weekly field travel and territory management
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5 p.m. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations, will vary.

TRAVEL:
Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.

JOB QUALIFICATIONS:

• Minimum Education: Bachelor’s degree in related field
• Minimum 5 years of experience selling, supporting and/or working in the medical field
• Clinical knowledge of the primary space of Gastroenterology, Electronic Health Records, and a working knowledge of the healthcare industry is helpful
• Valid driver’s license, reliable automobile transportation, and ability to maintain automobile insurance a must
• Ability to pass a background check and drug screen (as applicable with state law)

OTHER DUTIES:
Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities and activities may change at any time with or without notice.

Pay:
$70,000 – $100,000 base, depending on experience + commission

To apply to this position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

Or Apply on Indeed

JOB SUMMARY:
The Territory Manager plays a key role in the entire lifecycle of EndoSoft’s relationship with the customer including, but not limited to prospecting, sales, training, and after sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:

• Prospecting & Lead Generation: Proactively seek new business opportunities by targeting healthcare providers, hospitals, and other related sectors
• Product Presentation & Demonstration: Conduct engaging product demonstrations, both in-person and virtually, highlighting the value and capabilities of our medical software solutions
• Sales Strategy Execution: Implement sales strategies to meet or exceed revenue targets by identifying key opportunities in the market
• Account Management: Build and nurture relationships with healthcare organizations, ensuring customer satisfaction and product success. Act as the primary point of contact for assigned accounts, providing ongoing support and communication. Assess customer needs based on their established workflow and identify upselling, cross-selling and upgrade opportunities
• Market Research: Stay informed about industry trends, competitive products, and emerging technologies to continuously refine sales approaches
• Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure seamless client onboarding and satisfaction
• Reporting & Forecasting: Track sales activities and report on performance, providing regular updates to management on key accounts and pipeline

COMPETENCIES:

• Oral Communication – Territory Managers must be able to effectively and persuasively communicate with prospects, clinical staff, IT, purchasing and healthcare administrators
• Listening – Must be an excellent listener and can share customers thoughts with EndoSoft management
• Written Communication – Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Presents proposals and numerical data effectively
• Must be self-motivated, detail orientated, and a multi-tasker with the ability to work independently as well as in a team environment
• Must work in a CRM system daily
• Ability to travel extensively within assigned territory and as required
• Ability to maintain confidentiality of both customer and EndoSoft information

SUPERVISORY RESPONSIBILITY:
This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps
include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:

• While performing the duties of this job, the employee is regularly required to:
  • Stand, sit, talk, hear
  • Use hands and fingers to operate a computer keypad and cell phone
  • Reach, pick up, move, stoop, kneel to install related computer equipment and software installs
• Ability to manage the stress associated with weekly field travel and territory management
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5 p.m. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations, will vary.

TRAVEL:
Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.

JOB QUALIFICATIONS:

• Minimum Education: Bachelor’s degree in related field
• Minimum 5 years of experience selling, supporting and/or working in the medical field
• Clinical knowledge of the primary space of Gastroenterology, Electronic Health Records, and a working knowledge of the healthcare industry is helpful
• Valid driver’s license, reliable automobile transportation, and ability to maintain automobile insurance a must
• Ability to pass a background check and drug screen (as applicable with state law)

OTHER DUTIES:
Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities and activities may change at any time with or without notice.

Pay:
$70,000 – $100,000 base, depending on experience + commission

To apply to this position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

Or Apply on Indeed