Careers

JOB SUMMARY:
The Territory Manager plays a key role in the entire lifecycle of EndoSoft’s relationship with the customer including, but not limited to prospecting, sales, training, and after-sale service of EndoSoft solutions. The Territory Manager will work with clinical and IT staff to determine ideal workflows using EndoSoft applications which seamlessly integrate with existing electronic health record systems.

JOB ACCOUNTABILITIES:

• Prospecting & Lead Generation: Proactively seek new business opportunities by targeting healthcare providers, hospitals, and other related sectors
• Product Presentation & Demonstration: Conduct engaging product demonstrations, both in-person and virtually, highlighting the value and capabilities of our medical software solutions
• Sales Strategy Execution: Implement sales strategies to meet or exceed revenue targets by identifying key opportunities in the market
• Account Management: Build and nurture relationships with healthcare organizations, ensuring customer satisfaction and product success. Act as the primary point of contact for assigned accounts, providing ongoing support and communication. Assess customer needs based on their established workflow and identify upselling, cross-selling and upgrade opportunities
• Market Research: Stay informed about industry trends, competitive products, and emerging technologies to continuously refine sales approaches
• Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure seamless client onboarding and satisfaction
• Reporting & Forecasting: Track sales activities and report on performance, providing regular updates to management on key accounts and pipeline

COMPETENCIES:

• Oral Communication – Territory Managers must be able to effectively and persuasively communicate with prospects, clinical staff, IT, purchasing and healthcare administrators
• Listening – Must be an excellent listener and can share customers thoughts with EndoSoft management
• Written Communication – Must have the ability to write clearly and concisely, adjusting style based on the specific needs of each recipient. Presents proposals and numerical data effectively
• Must be self-motivated, detail orientated, and a multi-tasker with the ability to work independently as well as in a team environment
• Must work in a CRM system daily
• Ability to travel extensively within assigned territory and as required
• Ability to maintain confidentiality of both customer and EndoSoft information

SUPERVISORY RESPONSIBILITY:
This position is an individual contributor role.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This is a remote position requiring working from a home office, while being able to travel to customer facilities on a regular, weekly basis. Employees are expected to maintain their home workspace in a safe manner, free from safety hazards. Consistent with the organization’s expectations of information security for employees working at the office, remote employees will be expected to ensure the protection of proprietary company and customer information accessible from their home office. Steps
include the use of locked file cabinets and desks, regular password maintenance, and any other measures appropriate for the job and the environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands to successfully perform the essential functions of this job are as follows:

• While performing the duties of this job, the employee is regularly required to:
  • Stand, sit, talk, hear
  • Use hands and fingers to operate a computer keypad and cell phone
  • Reach, pick up, move, stoop, kneel to install related computer equipment and software installs
• Ability to manage the stress associated with weekly field travel and territory management
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a Full-Time Exempt position. Days and hours of work are generally Monday through Friday, 8:30 a.m. to 5 p.m. Territory Managers need to be available when prospects and customers are available. Days and hours of work, including travel to customer locations, will vary.

TRAVEL:
Ability to travel 60% of the time, both planned and on short notice, primarily domestic but on occasion international.

JOB QUALIFICATIONS:

• Minimum Education: Bachelor’s degree in related field
• Minimum 5 years of experience selling, supporting and/or working in the medical field
• Clinical knowledge of the primary space of Gastroenterology, Electronic Health Records, and a working knowledge of the healthcare industry is helpful
• Valid driver’s license, reliable automobile transportation, and ability to maintain automobile insurance a must
• Ability to pass a background check and drug screen (as applicable with state law)

OTHER DUTIES:
Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the Territory Manager. Duties, responsibilities and activities may change at any time with or without notice.

Pay:
$70,000 – $100,000 base, depending on experience + commission

To apply to this position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com

Or Apply on Indeed

JOB SUMMARY:
We seek a skilled IT Support Specialist to manage and maintain our organization’s IT infrastructure. The ideal candidate will have experience with VMware, Active Directory, Office 365, internal networks, security protocols, firewalls, operating system installations, Oracle Cloud Infrastructure (OCI), SIP phone systems, FortiGate firewalls, Windows patching, ManageEngine, and McAfee security solutions. This role requires a proactive individual capable of troubleshooting complex issues and ensuring the seamless operation of all IT systems.

JOB ACCOUNTABILITIES

VMware Management:

• Install, configure, and maintain VMware virtualization environments.
• Monitor system performance and ensure high availability of virtual machines.
• Perform regular backups and disaster recovery operations.

Active Directory Administration:

• Manage user accounts, groups, and organizational units.
• Implement and maintain Group Policies.
• Ensure directory replication and domain controller health.

Office 365 Support:

• Administer Office 365 services, including Exchange Online, SharePoint, and Teams.
• Monitor and manage licenses and subscriptions.

Network and Security Management:

• Maintain and troubleshoot internal network infrastructure, including switches, routers, and wireless access points.
• Implement and monitor security protocols to protect against unauthorized access and threats.
• Manage and configure firewalls, particularly FortiGate devices.

Operating System Installation and Maintenance:

• Install, configure, and update Windows and other operating systems.
• Apply regular patches and updates to ensure system security and stability.

Oracle Cloud Infrastructure (OCI) Management:

• Deploy and manage resources within the Oracle Cloud Infrastructure.
• Monitor performance and optimize cloud resources.
• Ensure secure access and data protection within the cloud environment.

SIP Phone System Administration:

• Configure and maintain SIP-based phone systems.
• Troubleshot call quality and connectivity issues.
• Manage user extensions and voicemail configurations.

Windows Patching and ManageEngine:

• Utilize ManageEngine to deploy Windows updates and patches.
• Monitor patch compliance and health system.
• Generate reports on patch status and vulnerabilities.

McAfee Security Solutions Management:

• Implement and manage McAfee endpoint protection solutions.
• Monitor security alerts and respond to incidents promptly.
• Conduct regular security assessments and audits.

Proprietary Cable Manufacturing and Soldering:

• Design, develop, and oversee the production of custom cable assemblies tailored to organizational needs.
• Perform precise soldering tasks to assemble and repair electronic components within proprietary cables, ensuring strong and reliable connections.
• Collaborate with internal teams to determine cable specifications and requirements.
• Ensure quality control and compliance with industry standards in cable manufacturing and soldering processes.

SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands to successfully perform the essential functions of this job are as follows:

• While performing the duties of this job, the employee is regularly required to:
  • Stand, sit, talk, & hear
  • Use hands and fingers to operate a computer, telephone, and keyboard
  • Reach, stoop kneel to install computer equipment.
• The employee is occasionally required to climb or balance, crouch or crawl.
• The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a full-time exempt position. Typical workdays are Monday – Friday and typical work hours are 8:30 am – 5:00pm EDT. Possibility to work before or after typical hours as needed to meet study timelines and goals. Infrequent but possible weekend work as needed.

JOB QUALIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proficiency in managing VMware environments and virtual machines.
• Strong knowledge of Active Directory and Group Policy management.
• Experience with Office 365 administration and support.
• Solid understanding of network protocols, configurations, and security practices.
• Familiarity with FortiGate firewalls and their configuration.
• Knowledge of Oracle Cloud Infrastructure (OCI) management.
• Experience with SIP phone systems and VoIP technologies.
• Proficiency in Windows operating systems and patch management.
• Experience using ManageEngine for IT operations.
• Familiarity with McAfee security products and endpoint protection.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

PREFERRED CERTIFICATIONS:

• VMware Certified Professional (VCP)
• Microsoft Certified: Azure Administrator Associate
• CompTIA Network+ or Security+
• Fortinet Network Security Expert (NSE)
• Oracle Cloud Infrastructure Certified Architect Associate
• ITIL Foundation Certification

PAY:
$60,000-$80,000

To apply to this position, please send your resume and cover letter to:

Rachel Torres
HR Generalist
rtorres@utechproducts.com